PRIVACY POLICY

Up N Go Moving LLC ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website up-n-go-moving.com or use our moving services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate for moving services
• Schedule a move with us
• Contact us via email, phone, or contact form
• Sign up for SMS notifications about your move

This information may include:

• Name and contact information (email address, mailing address)
• Move details (origin address, destination address, move date)
• Payment information (processed securely through our payment processor)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages you visit and time spent on pages
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our moving services
• Process your moving requests and payments
• Communicate with you about your move, including scheduling and updates
• Send you SMS notifications if you have opted in (see SMS section below)
• Respond to your inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

3. SMS Text Messaging Program

If you opt in to receive SMS text messages from Up N Go Moving LLC, the following terms apply:

Consent and Enrollment

By providing your mobile phone number and checking the SMS consent box on our contact form, you consent to receive automated text messages from Up N Go Moving LLC using an automatic telephone dialing system (ATDS) at the phone number provided. These messages may include move status updates, scheduling confirmations, arrival notifications, and service-related communications.

Important Terms

• Consent is NOT a condition of purchase. You do not have to agree to receive SMS messages to request a quote or use our moving services.
• Message frequency may vary depending on your move schedule and our communications. You may receive approximately 3-10 messages per move.
• Message and data rates may apply. Check with your mobile carrier for details about your messaging plan.
• Opt-out at any time: Reply STOP to any message to unsubscribe from SMS notifications. You will receive a confirmation message.
• Help available: Reply HELP to any message for assistance or contact us at aron@up-n-go-moving.com

Supported Carriers

Our SMS program is supported by major carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier message and data rates may apply.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, SMS platform providers), subject to confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of SMS communications at any time

To exercise these rights, please contact us at aron@up-n-go-moving.com

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Up N Go Moving LLC
4700 Northern Blvd
Long Island City, NY 11101
Email: aron@up-n-go-moving.com
EIN: 92-1465263